Our doors are all delivered direct from the manufacturer. As they are made to order they can only be returned at the point of delivery, so it is essential that someone is able to take delivery and check the item before signing.
Remember, When receiving your order you must check the goods before signing the delivery note. If there is any sign of damages you must sign and note DAMAGED. This is because you are paying for a service that is insured but you cannot make a claim for a replacement or refund if you have not stated DAMAGED,
Also if you sign Unchecked you will NOT be covered for damages.
Please do not book your builder until your materials are on site as some deliveries can go wrong and we are unable to compensate you for your builder’s time.
Thank you, we are sure that you understand.